Right to withdraw
Dear customers, we would like to inform you that according to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014)
buying through our sales website is considered distance selling.
The Law on Distance Selling establishes the right of a buyer, who is considered a consumer (a natural person who buys a product to meet his individual needs and not to perform professional activities), to withdraw from the contract within 14 days from the day the product was delivered .
When withdrawing, the buyer can, but does not have to, state the reasons for withdrawing.
The form / Statement of withdrawal from the contract produces legal effect from the day it is sent to the trader. In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The price is returned to the buyer upon receipt of the product, and after it is determined that the product is undamaged and correct.
The buyer is obliged to return the product without delay, and no later than within 14 days from the day when he sent the withdrawal form. After the expiration of the period of 14 days from the day when the withdrawal form was sent, the product can no longer be returned. When returning the goods, it is obligatory to return the same in correct and unused condition and originally undamaged packaging, whereby the invoice-delivery note that the buyer previously
received with the order.
Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for defects or damage to the product that are the result of inadequate handling of the product, ie. the buyer is solely responsible for the impaired value of the product resulting from the handling of the goods in a way that is not adequate, ie exceeds what is necessary to establish its nature, characteristics and functionality.
If it is determined that a defect or damage to the product has occurred through the fault of the customer, the refund will be refused and the product will be returned to him at his expense. The trader is obliged to return to the consumer without delay the amount paid by the consumer under the contract, and no later than 14 days from the date of receipt of the statement of withdrawal, and after receipt of the product.
The costs of returning the goods and money are borne by the buyer, except in cases when the buyer receives a defective or incorrect item.