The procedure for resolving the complaint is carried out on the basis of the provisions of the Law on Consumer Protection (“Official Gazette of RS” No. 62/2014) as well as the provisions of the Law on Trade (“Official Gazette of RS” No. 53/10, 10/2013).

The consumer lodges a complaint in order to exercise the rights based on compliance, warranty, incorrectly calculated price and other defects in person at one of our two retail stores where there are persons in charge of the above or send your request to .

Be sure to provide the following information:

1. Name and surname
2. Email address
3. The invoice or cash account number that came with the goods
4. A message describing the reason for the complaint.

Be sure to pack the items to be returned in the original packaging, taking care not to damage them during transport.
Be sure to attach an invoice or cash invoice, and write “complaint” on the package and the number of the document you received.

After the damaged goods arrive at our premises and check the justification of the complaint, the correct item will be delivered to your address. If the item is no longer on offer, a refund will be made.

The deadline for responding to the complaint is 8 days from the receipt of the complaint.

The warranty period is stated in the description of each product. The warranty is the invoice you received at the time of purchase.

In the event that it is not able to replace the item for which it accepts the complaint with an adequate, second copy, “Miltex” undertakes to return the funds to the Buyer. In case of refund to the Buyer who paid for the goods with one of the payment cards, in part or in full, Miltex is obliged to make a refund exclusively through VISA , Maestro and other electronic payment methods, which means that the bank will refund only at bill
card user.

The buyer may not, in any case, under any circumstances, request a refund in cash for the transaction
performed using one of the payment cards.